Virus Removal:

To Remove viruses, spyware and malware with Symantec Antivirus on Windows XP requires 4 steps as shown below:

Step #1: Disable System Restore

1. Click Start, right-click My Computer, and then click Properties.
2. In the System Properties dialog box, click the System Restore tab.
3. Click to select the Turn off System Restore check box. Or, click to select the Turn off System Restore on all drives check box.
4. Click OK.
5. When you receive the following message, click Yes to confirm that you want to turn off System Restore:

You have chosen to turn off System Restore. If you continue, all existing restore points will be deleted, and you will not be able to track or undo changes to your computer.

Do you want to turn off System Restore?

After a few moments, the System Properties dialog box closes.

Step #2: Restart Computer in Safe Mode

1. Restart your computer. As your computer restarts, you normally see either the logo of the company that made your computer or system information. At this point tap F8 on the keyboard until you see a menu of startup choices.
   
2. Select option Safe Mode using the arrows keys and press Enter. After a few moments Windows will start in Safe Mode.
3. When prompted to login, select your normal user account.
4. Click Yes to proceed in safe mode.
   
5. Do not be alarmed by the screen resolution. Icons will be larger while in Safe Mode.
6. You have now successfully booted into Safe Mode and can make changes to your settings and fix various problems you may have with your computer.

Step #3: Run Full System Scan with Symantec Antivirus

1. Go to Start, All Programs, Symantec Client Security, Symantec Antivirus
   
2. Select Full Scan on left
   
   
3. Select Scan
   
4. A new window will popup showing the files being scanned. It could take a couple hours to do a full scan depending on how large the hard drive is and how many files are stored.
   
5. Once the scan is completes if any viruses or threats were detected restart the computer in safe mode and repeat the whole procedure until no viruses or threats are found.
6. Once the scan completes without any viruses or threats restart the computer normally

Step #4: Enable System Restore

1. Click Start, right-click My Computer, and then click Properties.
2. In the System Properties dialog box, click the System Restore tab.
3. Click to clear the Turn off System Restore check box. Or, click the Turn off System Restore on all drives check box.
4. Click OK.
   
   After a few moments, the System Properties dialog box closes.